Privacy Policy

Guangzhou Toothpaste Factory (referred to as “we,” “us,” “our,” or “toothpastefactory.com”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website https://toothpastefactory.com (the “Website”).

This Policy applies to all information collected through the Website, including browsing activity, contact forms, WhatsApp communications, and cookies or similar technologies. We comply with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA), as amended.

1. Information We Collect

We collect two main types of information: information you provide directly and information collected automatically.a. Information You Provide Directly

  • Contact Details: When you fill out a contact form or communicate with us via WhatsApp (+86 13480268601), you may voluntarily provide your name, phone number, company name, or message content.
  • Other Submissions: Any additional details you choose to share in inquiries or feedback.

We do not collect payment or billing information, as we do not process transactions on the Website.b. Information Collected Automatically

  • Usage and Device Data: IP address, browser type and version, operating system, device type, referring pages, pages visited, time and date of visits, and time spent on pages.
  • Cookies and Tracking Technologies: We use cookies and similar tools (e.g., pixels, web beacons) to improve site functionality, understand visitor behavior, and enhance user experience. These include:
    • Essential cookies (necessary for basic site operation).
    • Analytics cookies (e.g., Google Analytics for aggregated usage statistics).
    • Functional cookies (to remember preferences).
  • Log Data: Server logs that record technical information for security and performance monitoring.

We do not intentionally collect personal information from children under 13 years of age (or 16 in certain jurisdictions). If we become aware of such collection, we will delete the information promptly.

2. How We Use Your Information

We use collected information for the following purposes:

  • Responding to your inquiries and providing customer support.
  • Improving the Website’s content, functionality, and performance.
  • Analyzing aggregated, anonymized usage patterns to understand visitor interests and optimize the site.
  • Detecting, preventing, and addressing technical issues, fraud, or security threats.
  • Complying with legal obligations or protecting our legal rights.

Legal Bases for Processing (where GDPR applies):

  • Legitimate interests (e.g., site improvement, security, responding to inquiries).
  • Consent (e.g., for non-essential cookies).
  • Legal obligations.

3. Sharing Your Information

We share information only in limited circumstances:

  • Service Providers: Trusted third parties who assist us in operating the Website, such as hosting providers, analytics services (e.g., Google Analytics), and IT support. These providers are contractually obligated to protect your data and use it solely for the services they provide to us.
  • Legal Requirements: When required by law, to respond to lawful requests, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or asset sale.

We do not sell or share personal information for cross-context behavioral advertising as defined under CCPA/CPRA.

International Data Transfers: As a company based in China, your information may be processed outside your country of residence. We implement appropriate safeguards (such as standard contractual clauses) to ensure an adequate level of protection where required by law.

4. Cookies and Tracking Technologies

Cookies help us provide a better browsing experience. You can control cookies through your browser settings:

  • Essential cookies cannot be disabled as they are required for the Website to function.
  • Non-essential cookies (analytics and functional) can be blocked or deleted.

We use Google Analytics for aggregated insights. You may opt out using the Google Analytics Opt-out Browser Add-on.A separate Cookie Notice is available on the Website for detailed cookie information.

5. Data Retention

We retain personal information only as long as necessary:

  • Inquiry-related data: For the duration needed to respond and a reasonable follow-up period.
  • Analytics data: In aggregated, anonymized form for ongoing site improvement.
  • Logs: For security purposes, typically a limited period.

After retention periods expire, we securely delete or anonymize the data.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, and secure servers. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links and Services

The Website may contain links to third-party sites or services (e.g., WhatsApp). We are not responsible for their privacy practices. Please review their policies before interacting.

8. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be posted on the Website with the updated effective date. Continued use of the Website after changes constitutes acceptance.

9. Contact Us

If you have questions about this Policy or wish to exercise your rights, please contact us:Guangzhou Toothpaste Factory
Address: Helong Street, Baiyun District, Guangzhou City, Guangdong Province, China
Phone/WhatsApp: +86 13480268601

We value your privacy and strive for transparency in our data practices. Thank you for visiting Guangzhou Toothpaste Factory.